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Placing You at the Centre of Care

Terms of Business

The following terms and conditions relate to all work carried out by Hobbs Rehabilitation, a company incorporated in England and Wales (registered number 5323651) whose registered office is at Unit 1 Bridgets Lane Farm Offices, Bridgets Lane, Martyr Worthy, Winchester, SO21 1AR.

What you can expect from Us

Hobbs Rehabilitation will always provide you with high-quality, professional rehabilitation from qualified therapists as per your agreed treatment plan.

Rehabilitation by its nature can be hands-on and therefore there will be implied consent for hands-on procedures by the therapist as is considered appropriate by their professional bodies.

What we expect You

You understand that you may at any time withdraw from any treatment or assessment procedure without any further prejudice to yourself, and may at all times intervene to ask for further information.

You understand that fees are set based on professional assessment and treatment, not on the time taken to accomplish this. Suggested session lengths are therefore an estimate based on our experience of the time necessary to do this. You also appreciate that fees include non-contact professional time e.g. reports, letters etc.

You will agree to pay for services provided as per our terms, inform us of any concerns you may have and give us notice if you need to cancel or postpone an appointment so we can offer your appointment to another client.

1. Expenses

All fees and expenses are provided and agreed upon in advance of any treatment commencing and include travel charge advisories where applicable. A list of fees and expenses is available on request. Written report fees are subject to the level of detail required and length.

2. VAT

All fees and expenses are exempt from VAT.

3. Payment Terms

Payment for the assessment must be made prior to the assessment.

Once you have committed to a package an initial payment is required to secure it. For 20 and 40-hour packages, the full amount will be required upfront. For the remaining 60 and 80-hour packages, 50% of payment will be required upfront, with the remaining 50% of the package cost invoiced halfway through.

Payment is expected to be made within 14 days of the receipt of an invoice. 

Please note that we are unable to accept payment for intensive packages through BUPA, AXA, or other private health insurance companies. Please let us know if you would like us to provide you with a receipted invoice to allow you to try to claim the costs yourself.

If late payments are due and not settled, we reserve the right to charge interest on the outstanding balance as a late payment fee and claim statutory interest (at 8% over the current Bank of England base rate) on the outstanding balance.

Payments will be by BACS transfer or cheques. We do not have credit/debit card facilities at the centre.

For Outpatients, follow-up treatment will be invoiced and raised monthly in arrears. Full payment must be received no later than 14 days from the receipt of an invoice.

4. Cancellations & Postponements

Please give the maximum amount of notice possible if you need to cancel your package or individual appointments. It can be very difficult for our teams to accommodate last-minute changes to schedules, and we may not always be able to book other patients into cancelled packages or sessions, which can have a knock-on effect on our services. Late or repeated cancellations of sessions may incur a cancellation fee, up to the full cost of the treatment if less than 24 hours’ notice is given.

5. Cancellation fees for intensive packages:

The first payment of 50% of the package costs is fully refundable if 21 days notice is given that you wish to cancel. If less than 21 days notice is given, we can refund 50% of your first payment.

If you wish to cancel the rest of your treatment package at any point during your treatment, any remaining sessions will be charged at 50%.

6. Postponing a treatment package (if booked in advance):

We require 21 days notice if you wish to postpone your treatment package, for us to reallocate your time slots.

If less than 21 days notice is given a penalty charge will incur, which will be 50% of your first payment.

You cannot postpone/defer your treatment more than 2 times.

7. Confidentiality

Hobbs Rehabilitation shall not disclose, publish, or authorise others to publish any reports or information pertaining to the client, without the prior written approval of the client, case manager or legal executive, parent or guardian.

8. Copyright

Hobbs Rehabilitation shall retain the copyright and intellectual property to any reports, professional notes or other materials that we might supply unless a specific agreement is made in writing to assign any rights to the client.

9. Replacement Therapists

Where a therapist is scheduled to provide a service and is unable to fulfil this commitment, Hobbs Rehabilitation will make every effort to replace that therapist with another professional, subject to agreement by the client and/or case manager. Where a replacement cannot be found, there will be no charge for the service involved.

Further Information

For more information about privacy, data protection and our terms of business, please visit the following: